Our heart · LUCY – HR Survey
LUCY – HR Survey: Employee Engagement and Retention Insights
Understand your people. Empower your organization.
LUCY – HR Survey is an HR software tool developed by WIDNET SOLUTIONS in Poland. It collects structured, anonymous employee feedback and turns it into clear insights on engagement, retention risks and competency gaps, so HR teams and managers can make better decisions about their people. It is built mainly for mid-sized companies with around 200–500 employees, especially in banking, financial services and contact centers.
The central question
Your employees are your most valuable asset. But how well do you really understand them?
Companies today measure almost everything: sales, productivity, customer satisfaction, financial results, often in real time. But what about the people behind those results?
How engaged are your employees? What makes them stay, and what makes them think about leaving? Are their competencies aligned with where the company is going? And, perhaps most importantly, do managers really understand what is happening in their teams?
Traditional employee surveys give some answers, but they often come too late, stay too general, or end in a report nobody turns into action. This is where LUCY – HR Survey comes in.
Why we call it our heart
Why people are the heart of every company
A doctor doesn’t wait for a heart attack to check your heart. They listen to it regularly, because the small signals tell the story long before the big event. Read it again! Right. Employee engagement works the same way. By the time someone hands in a resignation letter, the signals have usually been there for months.
LUCY – HR Survey is how a company listens to its heart: regularly, honestly and without judgement. Technology is just the stethoscope. The listening, and the decisions that follow, stay human.
What LUCY – HR Survey does
From employee feedback to better HR decisions
LUCY transforms employee opinions and organizational data into insights HR professionals and management can act on. Rather than running another survey for the sake of it, LUCY focuses on the reasons behind employee behaviour and the places where improvement will matter most.
Measure employee engagement
See how employees perceive their workplace, management, communication and organizational culture.
Identify retention risks
Recognize patterns and warning signals at team and department level that may point to higher turnover risk.
Visualize organizational challenges
Use dashboards and heatmaps to see which departments, teams or areas need management attention.
Identify competency gaps
Understand the difference between the competencies your people have and the skills your organization needs next.
Support evidence-based HR decisions
Turn anonymous feedback into actionable insights for HR and management.
LUCY – HR SurveyDemo dataEngagement overview
Latest pulse survey · all departments
Latest pulse All locations
Overall engagement
73/ 100
+2 vs previous pulse
Last 6 pulses
Response rate
86%
Anonymous answers
Teams to watch
3
Retention risk signals
Engagement by department and theme
Below averageAbove
CommunicationManagementCultureGrowthWorkload
Sales7874816962
Operations7166736458
Customer Service6359706152
IT8279778471
Finance7680757274
HR8583887976
Score 0–100 · colour shows the distance from the overall score
Retention risk signals
At team and department level
- Team BCustomer ServiceHigh
- Night shiftOperationsElevated
- Inside salesSalesElevated
- AccountingFinanceLow
Illustrative dashboard view with demo data.
Why LUCY
Technology should help us understand people, not replace them
Employee engagement can’t be fixed with an occasional motivational event or one survey a year. It needs continuous attention, open communication and a genuine understanding of what people experience every working day. LUCY brings these together in one digital environment.
Whether you manage a growing company, a distributed organization or a business with hundreds of employees, LUCY helps you move from assumptions to insights, and from insights to action.
Better business performance starts with a better understanding of people.
Privacy and compliance, built in
Built by the same team that builds AI compliance
LUCY – HR Survey is developed by WIDNET SOLUTIONS, the team behind LUCY AI Assurance. That means compliance is not an afterthought: LUCY is assessed against the EU AI Act and designed with GDPR in mind from the start.
Anonymous by design: results are shown only for groups large enough to protect individual identities.
Decision support, not decision making: LUCY informs HR and managers; people make the decisions.
Clear documentation: we give you the information you need to inform employees and, where relevant, their representatives.
Our story
From a Macedonian innovation to an international HR solution
LUCY was born in 2022, in the middle of the pandemic, when a team of Macedonian founders decided to tackle one of the most underestimated challenges in modern organizations: understanding employee engagement and retention. This is not an idea from yesterday. It has gone through several stages of selection, real-world testing and market adaptation.
2022 · Selected among 330+
Our idea was selected in the first round of the Poland Prize programme, run by Kielce Technology Park, from more than 330 applications worldwide. The goal: adapt LUCY for the Polish market, starting with contact centers.
330+ applications · selected in the Poland Prize first round, 2022
2022–2023 · Tested in real operations
We localized LUCY with ALTAR and tested it at its contact center, which employs more than 2,000 people.
2024 · Joining forces with VinetoHR
As AI and automation reshaped HR technology, we partnered with VinetoHR, already running in several national branches of major European banking groups in the Balkans. Together we launched Insight & Empower: The Complete HR Suite, with a focus on banking and financial services.
2025 · Ready for Europe
Our cooperation continued with the localization and adaptation of VinetoHR for the European market under FoxIT Poland Sp. z o.o.
2026 · Growing with mid-sized companies
Today we develop and commercialize LUCY as part of the joint offering, focusing on companies with around 200–500 employees, especially in regulated sectors, in Poland and across Europe.
Who LUCY is for
Built for organizations where people drive performance
- Banking, financial services and insurance (BFSI)
- Contact centers and customer service organizations
- Mid-sized companies with around 200–500 employees
- Organizations with several departments, locations or distributed teams
- Companies that want data-driven HR processes
The people behind LUCY – HR Survey
Advisors who keep LUCY close to real HR work
Luisa Meneghetti
Advisor – LUCY – HR Survey
Advises on talent acquisition, company culture, and HR policies and procedures.
Frequently asked questions
Questions HR leaders ask us
Is LUCY – HR Survey anonymous?
Yes. Employees answer anonymously, and results are shown only for groups large enough that no individual can be identified.
Who sees the results?
HR and the management roles you choose. Managers see insights for their own area, at group level.
Is LUCY an AI system under the EU AI Act?
LUCY uses AI-supported analytics, so we assess it against the EU AI Act. It is designed for group-level insights and decision support, not for making decisions about individual employees, and we document how it should be used.
Can I use LUCY without VinetoHR?
Yes. LUCY works on its own. If you also need a complete HR system, it is available together with VinetoHR in the Complete HR Suite.
How often should we run it?
Regularly rather than once a year. We help you choose a rhythm that fits your organization, so feedback turns into action, not survey fatigue.
How do we start?
Book a free intro call. We will look at your organization, your HR goals and the right starting scope.
Ready to understand your organization better?
Your employees already know a lot about your organization. The question is whether you have the right tools to hear it. Let’s turn their feedback into insight, and insight into better HR decisions.
Looking for a broader HR solution? Discover the Complete HR Suite (with VinetoHR), our joint offering combining LUCY and VinetoHR.